Axtel · IOS Offices2025 – Actual
IOS Offices · Zoom Contact Center operations panel
An internal panel that centralises administration of more than 2,500 Zoom Contact Center queues, bringing into one tool operations that were previously done queue by queue.
Private or internal project
About the project
An internal panel for the IOS Offices operations team that centralises administration of more than 2,500 Zoom Contact Center call queues. It integrates Zoom's native features through the REST API and adds its own backend services to cover operations the platform does not expose. The tool cuts down the team's repetitive work by letting tasks that used to be configured queue by queue in the Zoom portal be managed from a single dashboard.
Key features
- Centralised administration of more than 2,500 call queues
- Integration with Zoom's native features through the REST API
- Backend services for operations not available natively
- Bulk execution of tasks that previously required queue-by-queue configuration
My role on the project
Full-Stack Developer
- Built the internal operations dashboard
- Integrated Zoom's native features through the REST API
- Developed backend services for operations the platform does not cover